Legal · Refunds

Refund Policy

Policy v1 Effective 2026-07-20 · Technical Preview

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Veizik is a local runtime — it runs on your own GPU, and the free tier exists so you can verify it runs on your hardware before paying anything. This policy covers what happens when a paid subscription doesn't work out.

Where the Service is available

The Service is currently not offered to residents of the European Union, the European Economic Area, or the United Kingdom. Subscriptions are not sold into those territories at this stage of the launch. If you are an existing customer there, your statutory rights are unaffected — write to support@veizik.com.

Plain-English summary

If it's your first subscription, you're within 7 days of purchase, and the experimental sample-render path (veizik t2v, run on your own machine per the README) fails to run on a supported environment (Internal Verified or Experimental), send us a diagnostic report and you get a full refund. Renewal charges are not refundable except where the law requires. Refunds are processed through Polar, our Merchant of Record. We decide within 5 business days of a complete request.

1When a refund is available

A full refund of your first subscription payment is available when all of the following are true:

First subscription. The charge is the first payment of your first Veizik subscription (any plan purchased through our checkout).
Within 7 days. Your refund request reaches us within 7 calendar days of the purchase.
Supported environment. You are running Veizik on an environment we list as Internal Verified or Experimental (see section 2).
The sample render fails to run. The experimental sample-render path (veizik t2v) fails to execute on that environment — not "the output isn't to my taste," but the runtime failing to produce a result. Note it requires your own torch/diffusers environment (Linux + NVIDIA), as documented.
Diagnostic report submitted. You include a diagnostic report with your request: the output of veizik doctor and the log of the failing run.

Subjective dissatisfaction with generated output, render speed on hardware below the supported class, or use outside the supported environments are not covered by this condition. That's exactly why the free tier exists — please verify on your GPU before subscribing.

2Environment coverage

Refund eligibility under section 1 depends on where you run Veizik. Our support labels are honest: Internal Verified means measured on our own hardware (internal benchmark — no third-party verification yet), Experimental means it is expected to work but is less exercised, and Waitlist means not released.

Environment	Status	Refund condition (§1) applies?	Notes
Linux x86_64 + NVIDIA 24 GB class	Internal Verified	Yes — sample-run failure + diagnostic report	Measured internally on RTX 3090.
Linux x86_64 + NVIDIA 8–16 GB	Experimental	Yes — sample-run failure + diagnostic report	The memory classes the engine is built for. Same refund terms as Internal Verified; labeled Experimental because we have not measured these cards in-house. veizik doctor grades them the same way.
Windows WSL2 + NVIDIA	Experimental	Yes — sample-run failure + diagnostic report	Same terms as Internal Verified; labeled Experimental because it is less exercised.
macOS Apple Silicon	Waitlist	No — not a supported environment	Not released. A purchase made in anticipation of macOS support is outside §1 — please wait for release instead of subscribing early.
Any other hardware / OS	Unsupported	No	Verify with the free tier first — it costs nothing.

Refund eligibility by environment, Policy v1. "Internal Verified" reflects internal benchmarks only; no external reproduction data exists yet (Technical Preview).

3Renewal payments

Renewal charges are not refundable, except where a refund is required by applicable law. The §1 refund condition applies to the first payment of your first subscription only.

To avoid an unwanted renewal, cancel before your billing period renews — do it in the customer portal, signing in with the email you paid with. Cancellation takes effect at the end of the current paid period — you keep access until then. Cancelling is not the same as requesting a refund.

4How to request a refund

Email support@veizik.comFrom the email address on your Veizik account. Include your order reference (from the Polar receipt) and, for a §1 request, the diagnostic report: veizik doctor output plus the failing run log.
Receipt is acknowledged automaticallyAn automatic acknowledgment confirms that your request and materials arrived. If the diagnostic report is incomplete, you are told what is missing — the 5-business-day clock starts when the request is complete.
Decision within 5 business daysWe review the report against the §1 conditions and reply with an approval or a reasoned decline within 5 business days of a complete request.
Refund issued via PolarApproved refunds are processed through Polar, our Merchant of Record, back to your original payment method. Polar handles the payment mechanics and applicable tax adjustments.
Receipt by emailYou receive a refund receipt by email once Polar has processed it. How quickly the money appears on your statement depends on your payment provider.

5Billing context

Paid checkout is hosted by Polar (Merchant of Record) in USD, with tax handled at checkout. The self-serve plan offered at billing launch is Creator ($29/mo · $249/yr). Pro runs as an invite-only preview until its automation features are generally available. Studio Node ($299/mo, per PC) is by inquiry only and is not available through self-serve checkout. Billing has not opened yet — reservations collect no payment, so no refunds can arise before your first charge; this policy applies from that first charge.

Subscription cancellation: you can cancel at any time; access continues until the end of the current billing period.

Policy version. This is Refund Policy v1, published during Technical Preview. If we revise it, the new version will be posted at this URL with an updated effective date; the version in effect at the time of your purchase applies to that purchase.

6Questions

Anything unclear, or a situation this page doesn't cover — write to support@veizik.com. The inbox acknowledges receipt automatically, and refund requests then follow the section 4 process above. Recurring questions are answered in the FAQ and the README.